BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Strategic Education (Strayer University, Capella University, & Jack Welch Management Institute) Awards 24×7 IT & LMS HD Support RFP to BlackBeltHelp

VA, 2021: We are proud to announce that Strategic Ed (Strayer University, Capella University, and Jack Welch Management Institute) has awarded 24×7 IT & LMS Help Desk support RFP to BlackBeltHelp. BlackBeltHelp’s robust and technology driven support will deliver consistent and quality service to their students, faculty and staff.

The AI-driven services will be instrumental in increasing the institutional efficiency while reducing the administrative burden and cost. The multi-channel support service will help institutions to meet their goal of providing a top-quality support experience across multiple platforms.

Scope of Support:

General IT 

  • Productivity Applications
  • Browser Support
  • Integrated Campus Tools
  • Operating System Support
  • Integrated Courseroom Tools
  • Password reset

Blackboard® & Canvas® LMS

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Strategic Education:

Strategic Education, Inc. (NASDAQ: STRA) is dedicated to enabling economic mobility with education. Through a suite of innovative programs and services, they help their working adult students advance their careers and improve their lives. With a focus on improving college affordability, student engagement, and workforce readiness, they are supporting the growth of nontraditional students and ensuring that their graduates have the skills required to succeed in today’s jobs.