The Role of AI and Balancing Personal Connections with Technological Advancements
Wednesday, September 20, 2023: In today’s rapidly evolving digital landscape, artificial intelligence (AI) is playing an increasingly prominent role in higher education. Among its many applications, AI-powered technologies like chatbots are revolutionizing student services by providing personalized support and streamlining administrative processes. However, it is essential to strike a balance between leveraging new technologies and maintaining the personal connection between students and institutions.
In this blog, Anthony Humphreys, a higher ed tech veteran and President of BlackBeltHelp, the leading provider of CCaaS and AI-powered CX solutions for colleges and universities, sheds light on the transformative impact of AI on student experiences. Beyond chatbots, Humphreys explores diverse applications of AI and shares strategies for maintaining a personalized approach as it relates to student services amidst technological advancements.