University of Nevada, Reno Selects BlackBeltHelp for After-hours IT and LMS Help Desk Support
NV, 2021: We are proud to announce our partnership with the University of Nevada, Reno to provide Chatbot, After-hours IT and Canvas® help desk support. The implemented services will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.
University of Nevada, Reno will also leverage the Simplify Chatbot to deliver a dynamic self-service experience. BlackBeltHelp’s chatbot will be able to answer over 350 queries and transfer to a live support agent if needed. This will reduce costs without trading quality service.
These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.
Benefits to the University of Nevada, Reno:
• Removing student barriers to remote/online learning
• Delivering cost-effective services
• Expanding service and increasing efficiency