BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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University of Nevada, Reno Selects BlackBeltHelp for After-hours IT and LMS Help Desk Support

NV, 2021: We are proud to announce our partnership with the University of Nevada, Reno to provide Chatbot, After-hours IT and Canvas® help desk support. The implemented services will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.

University of Nevada, Reno will also leverage the Simplify Chatbot to deliver a dynamic self-service experience. BlackBeltHelp’s chatbot will be able to answer over 350 queries and transfer to a live support agent if needed. This will reduce costs without trading quality service.

These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.
Benefits to the University of Nevada, Reno:
• Removing student barriers to remote/online learning
• Delivering cost-effective services
• Expanding service and increasing efficiency

Scope of Support:

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses