BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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University of Texas Rio Grande Valley Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support

TX, 2020: BlackBeltHelp is pleased to announce that the University of Texas Rio Grande Valley has selected BlackBeltHelp for its After-Hours IT and LMS Help Desk Support. This implementation will help the college to respond to students’ increasing support requests at reduced costs.

Under this collaboration, BlackBeltHelp’s certified customer service staff will work as an extension to UTRGV’s IT support team and enable timely yet secure IT and Blackboard® help desk resolution to the users’ support requests.

Moreover, the University has also implemented BlackBeltHelp’s Classroom Emergency App and Lexicon. The Classroom Emergency App will help the faculty in quickly raising help alerts to the help desk experts and technicians for the technical glitches that arise during online/remote teaching. Lexicon, the self-help knowledgebase, will assist the users reach for self-service.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

  • Remove student barriers to remote/online learning
  • 24×7 anytime, anywhere student support
  • Certified experts are available to provide after-hours support including nights, weekends, and holidays.
  • All interactions are recorded; reference to history with ease
  • Deliver cost-effective services
  • Expand service and increase efficiency
  • Reduced costs

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password Reset

Blackboard® LMS

  • Basic instructor grade book issues
  • Course Navigation
  • How to post to a discussion thread
  • Assignment submission failures
  • Course imports/exports/backups
  • Issues requiring additional access

About University of Texas Rio Grande Valley:

The University of Texas Rio Grande Valley was created by the Texas Legislature in 2013 as the first major public university of the 21st century in Texas after the consolidation of the University of Texas at Brownsville/Texas Southmost College and the University of Texas-Pan American.