BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Vermont State Colleges System Selects BlackBeltHelp’s Simplify Chatbot for 24×7 IT Support

VT, 2021: We are proud to announce our partnership with Vermont State Colleges System to provide 24×7, quick and intelligent help desk support to students, staff, and faculty through our Simplify Chatbot. BlackBeltHelp’s chatbot will help the institution tackle IT challenges by establishing an automated and on-demand communication channel between the 11,000 students and the institution.

Vermont State College System will leverage the Simplify Chatbot to assist users with personalized, real-time information in no time. This will reduce the time to resolution for end-users and enable the institution to address more complex issues without burdening the existing staff.

BlackBeltHelp will implement Simplify Chatbot for IT and Vermont institutions will be able to leverage capabilities such as:

  • Assisting students, staff and faculty with IT questions
  • Access to 100% of the chatbot transcripts
  • Reporting and insights into the top questions asked by end-users and identifying gaps of knowledge bases
  • Transferring a chat to a live agent if bot is not able to answer a question
  • Integration to SIS, ticketing tool, & LMS

About Vermont State Colleges System:

The Vermont State Colleges System is the system of public colleges in the U.S. state of Vermont. It was created by act of the Vermont General Assembly in 1961. There are presently four colleges in the VSCS consortium, they are: Castleton University, Community College of Vermont, Northern Vermont University, and the Vermont Technical College. Together, more than 11,000 students are enrolled in these colleges.