Want to Reduce Help Desk Costs? Automate Password Resets
Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to do more with less, these password reset requests are an unnecessary burden on your organization’s fiscal position and human workforce.
Problems it causes for your help desk staff:
- Wastage of important resources’ time.
- If the help desk staff is unavailable after-hours, it would mean no resetting of passwords.
- Increased help desk costs due to a large number of tickets.
- Helpdesk staff may become bored or frustrated with spending so much of their time on elementary tasks.
Besides bogging down your IT staff, password reset requests cost your company a great deal of money. You would be surprised to learn how much passwords reset requests are costing you. According to research by Gartner, between 20% to 50% of all help desk calls are for password resets. This means you can save all the money that goes into addressing all these password reset requests. The question is how.
Automate password resets:
Your IT staff spends days on activities that a software robot can do in minutes. Why waste human resources and time when automation can do the job for you! Moreover, your staff might be great at handling these support requests but they may not be available 24×7. For example, an organization might not have after-hours support which means they won’t have anybody addressing the password reset requests after business hours. If this organization automates the process, besides dramatic cost savings, the end-user will have round-the-clock access to support in case of exigencies. As a result, customer satisfaction rates are bound to go up.
We decided to help our clients keep their end-users happy and cut help desk costs. That’s when we came out with our AI for Password Reset product.
AI for password resets:
Artificial Intelligence is one of the major technologies driving automation which in turn drives organizations towards success. We used AI to utilize these smart automation techniques to automate password reset requests. With our AI chatbot, you don’t have to wait for a customer service expert to get on the phone with you. It is present 24x7x365 to actively address your problems and help you resolve them. When compared to the expenditure incurred while hiring onsite staff, costs sustained during adopting and implementing our chatbot support are approx. half of the former. Institutions like Colorado Community Colleges System are already using it to cut their help desk costs and increase student engagement at their 13 colleges.
The bottom line is, automation is the future. The earlier we adopt it, the better adept we will be at it. While the help desk industry might be yet to fully capitalize on the capabilities of Artificial Intelligence, it is already helping us address password reset requests efficiently.
To know more about our AI for password reset products and reduce help desk costs, drop us an email at sales@blackbelthelp.com or call 844-255-2358 or visit www.blackbelthelp.com.
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.