Empowering Faculty with One Tap Resolution for Classroom Emergency Issues
Imagine it’s the end of the semester. Exams are around the corner. You plan to help your students skim through the important concepts quickly as part of your last-minute revision strategy. As soon as you start the presentation, the projector goes awry. You try to fix the glitch in vain. Two hours get wasted by the time professional help arrives. Another one is consumed in restarting the projector.
It is outages like these BlackBeltHelp’s Classroom Emergency App aims to restore at the earliest so that your precious time doesn’t get wasted waiting for help to arrive. It acts as a bridge between the faculty members and technicians to reduce the response time. The in-built navigation feature lets the faculty member track the location of the technician so that they have an idea about the waiting time.
What is CEA?
BlackBeltHelp’s Classroom Emergency App is a white-labeled app that assists in assigning tasks to technicians, resolving technical issues quickly, and analyzing technician’s performance. So, whether it’s your projector that goes awry in midst of a classroom presentation or it’s your laptop sound that stops working while teaching your students how to mix music, you just click a button and CEA has got you covered. CEA sorts all your desktop, laptop, network, projector issues instantly.
Things faculty can do with BlackBeltHelp’s Classroom Emergency App:
- Assign a classroom issue to the technician with just one-click of a button
- Redirect issues to relevant technicians
- Pre-register faculty and technicians
- Monitor the live status of the request
- Analyze the technician’s performance
How does Classroom Emergency App work?
As soon as the faculty member creates a ticket about an emergency that has arisen in the classroom, they get a notification with detailed info about the technician that the issues have been assigned to. The allocation of the issues to the technician happens based on the skill set that is required to resolve the problem. The faculty member can then track the real-time location of the technician. After the issue is tended to, the faculty member has the option of rating the technician’s performance.
BlackBeltHelp’s CEA is totally customizable. Depending on the institution’s requirements, other features can be added to the app. The user institution has the access to admin panel where desired changes can be made to the profiles of faculty members, technicians, classrooms.
Why does your institution need CEA?
- Cost-effective
- Ensures quickest possible resolution of classroom emergencies
- Completely customizable
- Seamlessly integrates with your institution’s active directory
So, if you want your classroom emergencies to be resolved as soon as they arise and don’t want to keep your students waiting, speak to one of our representatives today!
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.