June 18, 2024

Navigating Learning Management Systems: The Vital Role of Helpdesk Support

Learning Management Systems (LMS) play an increasingly pivotal role in higher education’s teaching and learning. In recent years, a number of trends can be observed in the eLearning space, such as the rise of MOOC platforms, personalized learning experience, the transition of LMS to learning experience platforms (LXP), and mobile learning. Learning platforms are designed…

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POSTED BY

Sam Smith

June 10, 2024

Empowering Educators: Classroom Technology Support Solutions for Seamless Teaching

In the digital era, classroom technology solutions are revolutionizing modern education by transforming traditional teaching methods and enhancing the learning experience. Interactive whiteboards, digital projectors, learning management systems, and online collaboration tools are becoming integral parts of the classroom, fostering engagement, collaboration, and personalized learning. Classroom technology also offers significant benefits to higher education instructors…

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POSTED BY

Sam Smith

May 22, 2024

Kean University Selects BlackBeltHelp to Revolutionize IT & LMS Helpdesk Support with AI-Powered Solutions

[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] Kean University Selects BlackBeltHelp to Revolutionize IT & LMS Helpdesk Support with AI-Powered Solutions Miami, Florida – May 22, 2024 – BlackBeltHelp proudly announces its strategic collaboration with Kean University, New Jersey’s first Urban Research University. This partnership aims to expand access and reduce costs by leveraging…

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POSTED BY

Sam Smith

May 6, 2024

BlackBeltHelp Partners with the Foundation for California Community Colleges to Revolutionize Student, Staff, and Faculty Support via AI-Powered Solutions

[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] BlackBeltHelp Partners with the Foundation for California Community Colleges to Revolutionize Student, Staff, and Faculty Engagement via AI-Powered Solutions Miami, Florida – May 06, 2024 – BlackBeltHelp, the leading AI-powered Contact-Center-as-a-Service provider for higher education, proudly announces our new strategic partnership with the Foundation for California Community…

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POSTED BY

Sam Smith

May 1, 2024

What Makes an Effective IT Helpdesk Support?

In today’s digital age, technology plays a pivotal role in higher education institutions, facilitating teaching, learning, research, and administrative functions. However, with the increasing reliance on technology comes the need for robust IT support services to ensure smooth operations and address technical issues promptly.   Here, we’ll delve into the importance of helpdesk support in higher…

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POSTED BY

Sam Smith

April 4, 2024

Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots.  These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In…

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POSTED BY

Sam Smith

March 20, 2024

A Transformational Journey of AI Chatbots in 2024

Many present-day students have been immersed in technology since childhood, making them highly proficient in using personal devices for communication round the clock. It’s not uncommon for a potential student to explore your website late at night and suddenly have inquiries that, if addressed promptly, might influence their decision to apply to your institution. However,…

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POSTED BY

Sam Smith

February 26, 2024

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment…

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POSTED BY

Sam Smith

December 20, 2023

Empowering Higher Education Institutions: Unveiling the Benefits of AdvisorAssist Desktop

Traditional support methods are gradually being supplemented and, in some cases, replaced by more modern and efficient approaches. Millennials and Gen-Zs being the digital natives, are accustomed to seamless and personalized experiences in every aspect of their lives. As a result, several domains, including the higher education sector, are now shifting towards offering support that…

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POSTED BY

Sam Smith

November 28, 2023

Customer Service Chatbots are Redefining CX

In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is…

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POSTED BY

Sam Smith