September 2024: Release 3 – EduView
Summary Our Last September release contained a number of minor bug fixes and enhancements to keep rush time running smoothly. We’ve also added several TeamDynamix enhancements and the ability to download records from the “Conversation History” page for ingestion into other systems or analysis outside of the control panel. Bug Fixes Enhancements
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Sam Smith
September 2024: Release 2 – EduView
Summary Our mid-September release contained mostly forward looking code and a minor number of bug fixes and enhancements to keep rush time running smoothly. Bug Fixes Enhancements
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Sam Smith
September 2024: Release 1 – EduView
Summary September’s first publish brings us a mostly maintenance and preparatory release for bigger, better things. A few minor enhancements and a handful of bugfixes keeping things on track for EduView. Enhancements Defects
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Sam Smith
August 2024: Release 2 – CX Portal
Summary Our 2nd Release of August continues to focus on generative AI foundations behind the scenes and usability improvements for the Administration Panel. Enhancements Defects
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Sam Smith
August 2024: Release 1 – Question Explorer
Summary Our first release of August contains several polish items within the Customer Administration panel (CX Portal) including the updating of the “Top Intents” chart and the debut of a new page “Question Explorer” for chatbot clients to drill into which questions are being recognized when. We also made generally available the ability to redact…
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Sam Smith
Navigating Learning Management Systems: The Vital Role of Helpdesk Support
Learning Management Systems (LMS) play an increasingly pivotal role in higher education’s teaching and learning. In recent years, a number of trends can be observed in the eLearning space, such as the rise of MOOC platforms, personalized learning experience, the transition of LMS to learning experience platforms (LXP), and mobile learning. Learning platforms are designed…
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Sam Smith
Empowering Educators: Classroom Technology Support Solutions for Seamless Teaching
In the digital era, classroom technology solutions are revolutionizing modern education by transforming traditional teaching methods and enhancing the learning experience. Interactive whiteboards, digital projectors, learning management systems, and online collaboration tools are becoming integral parts of the classroom, fostering engagement, collaboration, and personalized learning. Classroom technology also offers significant benefits to higher education instructors…
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Sam Smith
Kean University Selects BlackBeltHelp to Revolutionize IT & LMS Helpdesk Support with AI-Powered Solutions
[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] Kean University Selects BlackBeltHelp to Revolutionize IT & LMS Helpdesk Support with AI-Powered Solutions Miami, Florida – May 22, 2024 – BlackBeltHelp proudly announces its strategic collaboration with Kean University, New Jersey’s first Urban Research University. This partnership aims to expand access and reduce costs by leveraging…
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Sam Smith
BlackBeltHelp Partners with the Foundation for California Community Colleges to Revolutionize Student, Staff, and Faculty Support via AI-Powered Solutions
[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] BlackBeltHelp Partners with the Foundation for California Community Colleges to Revolutionize Student, Staff, and Faculty Engagement via AI-Powered Solutions Miami, Florida – May 06, 2024 – BlackBeltHelp, the leading AI-powered Contact-Center-as-a-Service provider for higher education, proudly announces our new strategic partnership with the Foundation for California Community…
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Sam Smith
What Makes an Effective IT Helpdesk Support?
In today’s digital age, technology plays a pivotal role in higher education institutions, facilitating teaching, learning, research, and administrative functions. However, with the increasing reliance on technology comes the need for robust IT support services to ensure smooth operations and address technical issues promptly. Here, we’ll delve into the importance of helpdesk support in higher…
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