How AI is Driving Modern Higher Education Administration with Data-Driven Insights to Improve Student Outcomes
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column width="2/3"][vc_column_text] How AI is Driving Modern Higher Education Administration with Data-Driven Insights to Improve Student Outcomes Higher education administration is a multifaceted landscape with numerous academic programs and services to manage. However, technology advancement, particularly artificial intelligence (AI), has introduced powerful tools that can…
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Harvey Handa
Transforming Education: Navigating the Post-Pandemic Era with AI and Online Learning
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column width="2/3"][vc_column_text] Transforming Education: Navigating the Post-Pandemic Era with AI and Online Learning Amidst the changing landscape of education worldwide, remote learning has become a pivotal aspect for higher education to embrace. The rapid adoption and expansion of online learning and the support that coincides…
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Harvey Handa
BlackBeltHelp Appoints Tye Reed to Lead Client Success Team
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column][vc_column_text] BlackBeltHelp Appoints Tye Reed to Lead Client Success Team Friday, September 29, 2023: Miami, FL - BlackBeltHelp, Higher Education’s leading provider of CCaaS and AI-powered CX Solutions, proudly announces that Tye Reed has joined the company as Vice President of Client Success. In this…
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Harvey Handa
The Role of AI and Balancing Personal Connections with Technological Advancements
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column][vc_column_text] The Role of AI and Balancing Personal Connections with Technological Advancements Wednesday, September 20, 2023: In today's rapidly evolving digital landscape, artificial intelligence (AI) is playing an increasingly prominent role in higher education. Among its many applications, AI-powered technologies like chatbots are revolutionizing student…
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Harvey Handa
EdgeMarket Selects BlackBeltHelp OneStop for 24/7 AI-Powered Student Support Services
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column][vc_column_text] EdgeMarket Selects BlackBeltHelp OneStop for 24/7 AI-Powered Student Support Services Friday, June 30, 2023: BlackBeltHelp is proud to announce that it has been chosen by Edge, a nonprofit education network and technology partner, to provide OneStop, an AI-powered 24/7 virtual student services solution to…
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Harvey Handa
Unifyed and BlackBeltHelp partner to bring next-gen AI-chatbots to higher education
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column][vc_column_text] Unifyed and BlackBeltHelp partner to bring next-gen AI-chatbots to higher education Friday, April 28, 2023: We are proud to announce that Unifyed, the leading provider of digital campus solutions, is now partnering with BlackBeltHelp to empower their chatbot – Yoda. Serving over 200 schools…
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Harvey Handa
Pima Community College Awards 24×7 OneStop Student Services Support RFP to BlackBeltHelp
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column width="2/3"][vc_column_text] Pima Community College Awards 24x7 OneStop Student Services Support RFP to BlackBeltHelp TX, 2020: We are pleased to announce that Pima Community College has awarded 24x7 OneStop Student Services Support RFP to BlackBeltHelp. Leveraging OneStop will help the college in creating an improved…
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Harvey Handa
Albany Technical College Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column width="2/3"][vc_column_text] Albany Technical College Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support GA, 2020: We are proud to announce our partnership with Albany Technical College for After-Hours IT and Blackboard® Help Desk Support. The comprehensive IT help desk support during nights, weekends,…
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Harvey Handa
The University of Delaware Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column width="2/3"][vc_column_text] The University of Delaware Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support DE, 2020: We are proud to announce our partnership with the University of Delaware for After-Hours IT and Canvas® help desk support. Reliable IT help desk support during nights,…
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Harvey Handa
BlackBeltHelp is pleased to announce a strategic business partnership with eThink Education, a world-class eLearning provider.
[vc_row css=".vc_custom_1697828519855{padding-top: 40px !important;padding-right: 70px !important;padding-bottom: 40px !important;padding-left: 70px !important;}" el_class="pr-section"][vc_column width="2/3"][vc_column_text] BlackBeltHelp is pleased to announce a strategic business partnership with eThink Education, a world-class eLearning provider. IL, October 2018: eThink Education provides a fully-managed eLearning solution for open-source Moodle, covering all Learning Management System (LMS) needs including implementation, cloud hosting, integration, consultation, and…
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Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Tye Reed is the Vice President of Client Success for BlackBeltHelp. She is leading the company’s Customer Success team and overseeing all the aspects of Customer Service Operations. 
Frank is a strategic, data-driven leader that has been serving the higher education market for over two decades. As an accomplished marketing professional with a history of global success, he is experienced in all facets of marketing operations, including content marketing, branding strategy, product positioning, thought leadership, market insights, competitive analysis, and market development. A results-oriented professional with a proven track record of customer-focused marketing acumen and a strong tenacity for getting things done, Frank has brought his marketing, communications, product management, and storytelling expertise to BlackBeltHelp.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Nik Smith is the Vice President of Operations for BlackBeltHelp. He’s an accomplished Service Delivery leader with over 19+ years of experience focused on IT Services & EdTech domains. Nik has worked across established brands like IBM, Bank of America, Barclays & British Council in his previous leadership roles.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.