Why Higher-ed Institutions are Outsourcing IT Help Desk Support During the Hybrid Model
Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes! Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries. Especially, in the current hybrid model of education in which more students are studying remotely,…
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2021 Top IT Trends to Watch out for in the Higher Education Landscape!
2020 was a year like no other! The Covid-19 pandemic impacted the world in unimaginable ways and posed unforeseen challenges in all industries and sectors, and higher education was no exception. We don’t think anyone can challenge the fact that the academic year 2020-21 will go down as one of the most operationally challenging, anxiety-creating,…
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