Overcoming Helpdesk Support Challenges in Higher Education
Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests. However, providing effective Helpdesk support in this dynamic environment…
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Sam Smith
Why Higher-ed Institutions are Outsourcing IT Help Desk Support During the Hybrid Model
Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes! Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries. Especially, in the current hybrid model of education in which more students are studying remotely,…
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adminbbh
2021 Top IT Trends to Watch out for in the Higher Education Landscape!
2020 was a year like no other! The Covid-19 pandemic impacted the world in unimaginable ways and posed unforeseen challenges in all industries and sectors, and higher education was no exception. We don’t think anyone can challenge the fact that the academic year 2020-21 will go down as one of the most operationally challenging, anxiety-creating,…
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adminbbh
Want to Reduce Help Desk Costs? Automate Password Resets
Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to do more with less, these password reset requests are an unnecessary burden on your…
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adminbbh
3 Common IT Helpdesk Support Challenges
A robust IT helpdesk support framework is critical for the smooth functioning of various processes at an organization – the users expect immediate response and resolution when they call the help desk with issues or requests. That’s why institutions make all the efforts possible to keep their IT help desk up and running. Despite the…
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adminbbh
The Impact of Robotic Process Automation on Help Desk
What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in the absence of a human agent. It can do repetitive stuff more quickly and…
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adminbbh
5 Top Ways a Help Desk Can Help You
IT helpdesk services provide a single point of contact that helps resolve technical issues for an organization. They serve as a self help knowledge base to resolve problems quickly so that end-users of an organization can get back to their usual operations. The information gathered during problem resolution can help resolve future occurrences of the same issue…
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adminbbh
Does Your Institution Need IT Help Desk Support?
Technology has completely changed the way we do business, the way we study, the way we live our lives. With the percolation of technology in all realms of our lives, our expectations from it have reached a new high. IT helpdesk support provides immediate results and simplified processes at lower costs. Technology, basically, has left…
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adminbbh
3 Keys to A Successful IT Help Desk
Your customers define your business and the kind of support you provide shapes their opinion about you. IT Help Desk thus plays a very important function in your institution’s success. It performs vital functions like executing business processes efficiently, safeguarding quicker and smoother communication, ensuring a reduction in complications in interactions, attending to customers’ needs,…
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adminbbh
Artificial Intelligence – Helping the Help Desk
The help desk industry has undergone a paradigmatic shift in the last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is a growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The surveys and…
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