Artificial Intelligence Technology Automates Higher Education Student IT Support
AI addresses critical challenges higher education institutions face, such as increasing retention and streamlining enrollment. Universities are scaling student support up to 47% with the BlackBeltHelp AI-powered chatbot/voice bot. This technology facilitates consistent, accurate, and prompt responses to student questions. High IT service satisfaction leads to increased student engagement. Our bot even assists prospective students in their search and…
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AI Chatbots for HigherEd: Solving Challenges While Scaling the Gaps
Touted as the next big thing, Artificial Intelligence has already carved a niche for itself in the form of AI chatbots for highered. In today’s world of instant gratification; bots deliver on the rising expectations of students, augment the institutional staff’s capabilities and help the institutions achieve their various goals (enrollment, engagement, retention, etc.). Following are…
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How is AI Helping Educational Organizations Cut Costs?
After the reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it be “inefficient, inflexible kind”. It gave him the impression that he still had a…
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The Impact of Robotic Process Automation on Help Desk
What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in the absence of a human agent. It can do repetitive stuff more quickly and…
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Global Market for Artificial Intelligence for Higher Education to Grow by 2020
Higher education has undergone a palpable change in the past decades with the appearance of social media, smartphones, and various other technologies on the learning landscape. Artificial Intelligence is one of the key technologies in bringing about this educational overhaul. With its arrival on the scene, we are constantly moving towards smart, personalized automation which…
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Artificial Intelligence – Helping the Help Desk
The help desk industry has undergone a paradigmatic shift in the last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is a growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The surveys and…
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Artificial Intelligence: The Next Giant Leap in Education
We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible, and affordable. With the advent of Artificial Intelligence in Higher Education Landscape, we are looking at an age of personalized automation promoting productive learning behaviors. Think…
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Artificial Intelligence: Increasing Accessibility, Affordability, and Inclusivity
After the then reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it to be “inefficient, inflexible kind” which gave him the impression that he still…
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Artificial Intelligence: Panacea for your Higher Education Woes
A prospective student, looking forward to major in English, calls the financial aid office of her dream college. After two rings, an automated voice asks her what does she need help with. On her inquisitiveness about the financial aid procedure, the voice on the other end runs her through the nuances of the process in…
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Here's how AI is revolutionizing the help desk industry
Your day is not going good. The schedule is all filled up, and the back of your brain is loaded with problems at home. You’re squeezing in lunch with a friend who lost her job. You swipe your card only to discover that credit has been denied. Your jobless friend needs to get the tab.…
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Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.