May 28, 2019

AI Chatbots for HigherEd: Solving Challenges While Scaling the Gaps

Touted as the next big thing, Artificial Intelligence has already carved a niche for itself in the form of AI chatbots for highered. In today’s world of instant gratification; bots deliver on the rising expectations of students, augment the institutional staff’s capabilities and help the institutions achieve their various goals (enrollment, engagement, retention, etc.). Following are…

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adminbbh

March 19, 2018

Cut Your Help Desk Costs with BlackBeltHelp’s AI Chatbot

Why Live Chat? Amidst the skyrocketing customer expectations, it all comes down to- greater the communication, better the business. That’s why Live Chat. Having live chat like Neo – AI Chatbot ensures that you are there for your end-users when they require help. Round-the-clock accessibility for the resolution of your customers’ issues tells them that…

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adminbbh

March 14, 2018

The Impact of Robotic Process Automation on Help Desk

What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in the absence of a human agent. It can do repetitive stuff more quickly and…

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adminbbh