Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.
A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.
Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.
Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.
Address issues related to hardware, software, Networking, Email, Office 365, and beyond.
Around-the-clock, multimodal, personalized student support services.
Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.
Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.
Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.
Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.
In the fast-paced age we are living in right now, customers’ expectations from a help desk have reached a new high. They want immediate help. If you can’t resolve their issues instantly, the least you can do is listen to them, let them know that their problems matter, and pacify them that you are making…
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