3 Tips to Streamline Your Self Help Knowledge Base
With the growing inclination of customers towards self-service, it has become imperative for organizations to provide exceptional self-service options that are easy to access and use. The key, basically, is to provide the right information, at the right place. For that, your self help knowledge base game has to be really strong. Listed below are…
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adminbbh
Are Customers Ready for Self-Service?
Are customers ready for self-service? Imagine, as a student, you are in the middle of writing an assignment that is due the next day. Right when you are wondering whether you can be any more stressed, your desktop screen incurs an issue. The screen goes blank. You call your institution’s help desk. The customer support…
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adminbbh
Cut Your Help Desk Costs and Empower Your End Users with BlackBeltHelp’s Knowledge Base!
Studies reveal that approx. 70% of customers prefer to resolve their issues on their own. BlackBeltHelp’s Lexicon is a public knowledge base that empowers an institution’s students and faculty to solve their problems on their own, cutting down the institution’s help desk costs and reducing the resolution time. Lexicon, a self-help website enables the end-users to…
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