7 Distinct Ways Contact Centers Can Ensure Student Success
In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development. This is even more important for today’s students – who have become accustomed to quick and efficient services, whether…
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Harvey Handa
How does AI-driven multimodal support help improve student success?
99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of…
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POSTED BY
Ravin Gupta
Impact of AI in Higher Education CX Solutions: Challenges and Opportunities
Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities…
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Harvey Handa
How futuristic technologies are going to transform student support services in higher education
The rapid advancements in technology have significantly transformed the landscape of higher education. From online learning platforms to artificial intelligence-based systems, the education sector is embracing the potential of futuristic technologies to enhance the quality of teaching and learning. However, the impact of these technologies is not limited to academic aspects only; they are also…
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Ravin Gupta
Why Higher-ed Institutions are Outsourcing IT Help Desk Support During the Hybrid Model
Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes! Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries. Especially, in the current hybrid model of education in which more students are studying remotely,…
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adminbbh
HigherEd: Reducing Barriers and Supporting Students While Leveraging Best Practices
In the wake of COVID-19 crisis, the sudden shift of colleges and universities to online learning is likely going to continue this fall semester. This unavoidable push to deliver courses online will emerge as a reliable educational model; unlike the early haste implementation that delivered an unsatisfying educational experience to students. As per a survey,…
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adminbbh
4 Questions You Should Ask To Potential Student Support Service Provider
Onboarding a student support service provider isn’t an easy feat. Placing your trust in an outsourcer for handling your student support itself is a task. There’s always a hesitation whether the help desk support service provider would be able to provide your end-users the support they expect from your institution. Even when you finally cross…
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adminbbh
On the Road to Increase Student Enrollment Support
Let us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you have to deliver exactly what a prospective student expects, at the right time along with the required enrollment support. Now, the question arises: what is it that the students want? Well,…
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