March 21, 2018

3 Common IT Helpdesk Support Challenges

A robust IT helpdesk support framework is critical for the smooth functioning of various processes at an organization – the users expect immediate response and resolution when they call the help desk with issues or requests. That’s why institutions make all the efforts possible to keep their IT help desk up and running. Despite the…

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adminbbh

March 12, 2018

5 Top Ways a Help Desk Can Help You

IT help desk services provide a single point of contact that helps resolve technical issues for an organization. They serve as a self help knowledge base to resolve problems quickly so that end-users of an organization can get back to their usual operations. The information gathered during problem resolution can help resolve future occurrences of the same…

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adminbbh

February 22, 2018

3 Tips to Streamline Your Self Help Knowledge Base

With the growing inclination of customers towards self-service, it has become imperative for organizations to provide exceptional self-service options that are easy to access and use. The key, basically, is to provide the right information, at the right place. For that, your self help knowledge base game has to be really strong. Listed below are…

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adminbbh