The Use of Technology by Your Students Isn’t After Hours Help Desk
Changing student demographics and after hours help desk support Most students today do not fall in the traditional 18-24 age cohort. They juggle more responsibilities than their predecessors, are older, earn degrees while raising families and work full or part-time jobs to pay for their education. All of these changes in the student body demographics…
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adminbbh
4 Questions You Should Ask To Potential Student Support Service Provider
Onboarding a student support service provider isn’t an easy feat. Placing your trust in an outsourcer for handling your student support itself is a task. There’s always a hesitation whether the help desk support service provider would be able to provide your end-users the support they expect from your institution. Even when you finally cross…
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adminbbh
Want to Reduce Help Desk Costs? Automate Password Resets
Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to do more with less, these password reset requests are an unnecessary burden on your…
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adminbbh
Exceed Your Students', Staff's and Faculty's Expectations – Have Round the Clock Help Desk Support
How does it feel to be on the phone, chat, for hours expecting somebody from the other end to answer? If the call disconnects, would you want to pick up the phone and call again? What if you have an assignment submission the next morning and there is no help available to fix the damned…
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adminbbh
Faculty frustrated with IT? 3 ways to make them happier
Faculty is one of your institution’s greatest assets. Are you doing everything you can to ensure a better user (IT) experience and give them a reason to stay? How often do you hear your faculty complain they had an issue while they were teaching a class and it took too long to resolve their problem?…
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