March 26, 2018

4 Questions You Should Ask To Potential Student Support Service Provider

Onboarding a student support service provider isn’t an easy feat. Placing your trust in an outsourcer for handling your student support itself is a task. There’s always a hesitation whether the help desk support service provider would be able to provide your end-users the support they expect from your institution. Even when you finally cross…

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adminbbh

March 23, 2018

Want to Reduce Help Desk Costs? Automate Password Resets

Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to do more with less, these password reset requests are an unnecessary burden on your…

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adminbbh

March 14, 2018

The Impact of Robotic Process Automation on Help Desk

What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in the absence of a human agent. It can do repetitive stuff more quickly and…

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adminbbh

March 12, 2018

5 Top Ways a Help Desk Can Help You

IT help desk services provide a single point of contact that helps resolve technical issues for an organization. They serve as a self help knowledge base to resolve problems quickly so that end-users of an organization can get back to their usual operations. The information gathered during problem resolution can help resolve future occurrences of the same…

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adminbbh

March 8, 2018

Classroom Emergency App– Answer Your Classroom Technical Emergencies

Technical emergencies can arise anytime. They don’t seek your faculty’s prior permission before arriving. A projector can go awry. Your classroom laptop’s screen might go blank. There can be a network outage. Some important cables might go missing. Mobile Apps ensures that you are prepared when they hit you. What is it, you ask? Classroom…

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adminbbh

March 7, 2018

Does Your Institution Need IT Help Desk Support?

Technology has completely changed the way we do business, the way we study, the way we live our lives. With the percolation of technology in all realms of our lives, our expectations from it have reached a new high. IT helpdesk support provides immediate results and simplified processes at lower costs. Technology, basically, has left…

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adminbbh

February 16, 2018

Artificial Intelligence – Helping the Help Desk

The help desk industry has undergone a paradigmatic shift in the last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is a growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The surveys and…

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adminbbh